Payment for the reservation is usually completed at the hotel. Your credit card is used simply as a guarantee to confirm the reservation. With some special offers, the hotel may require payment to be completed before your arrival. We kindly ask you to read the conditions carefully which are included in the room information, before completing your reservation.

Generally, it is possible to cancel a reservation up until a day before the arrival date. There are certain dates on which, due to high demand and occupation, the conditions of cancellation are more restrictive. In any case be sure to read the conditions of cancellation carefully before reserving. Some special offers do not permit changes nor cancellations. Consult the conditions of reservation carefully before completing your reservation, by clicking on the 'i' icon for each room type. No-shows: Clients that fail to present themselves at the hotel on the day of arrival, will be charged the amount established in the reservation conditions by the hotel.

Guests are kindly requested to inform the hotel at least 2 days in advance of their estimated time of arrival. This can be noted in the Comments Box during booking or by contacting the hostel using the contact details found on the booking confirmation.